Customer Service Representative

Job Description:

Provides courteous and friendly facilitation for members' procurement, comprising certifying, prolonging, elevating, and granting different variations of membership commodities, scanning available products, and allowing multiple ways of payments. Exhibits superior member support proficiently and rapidly. Maintains the thorough sterility of the initial department.

The advantages of working at BJs extend beyond financial compensation, encompassing overall job satisfaction and employee growth:

• BJs pays weekly
• Work-life balance is easier to achieve with the generous time off programs that employers offer
• Vacation time allows employees to take a break from work and recharge their batteries
• Benefit plans that accommodate changes in your lifestyle are critical in ensuring that you receive the appropriate level of care when you need it the most. This ensures that you do not miss out on necessary treatments and services
• On the other hand, a PPO dental plan provides more flexibility than an HMO dental plan because individuals can choose to see any dentist they prefer. However, PPO plans usually come with higher premiums than the HMO plan. The HMO dental plan is a more budget-friendly option but requires individuals to select a dentist from within the network
• Every job demands a unique set of qualifications for eligibility
• Depending on where you live, the medical plans available might be different

Team Members:

• Fulfill job duties as designated. Aid in applying club policies, protocols, and adherence.
• We work towards flawless delivery and acknowledge our own accountability.
• Acts with honesty and integrity and places the member's satisfaction as a top priority, proactively addressing any concerns and seeking escalation when required.
• Construct a stable and optimistic foundation for our team and all members involved.
• Emphasize teamwork, collaboration, and respect for one another's unique attributes to build an all-inclusive environment that encourages diversity and allows everyone to succeed.
• Speed and agility are crucial elements of our performance in all areas.
• We must innovate and adapt continuously to stay in sync with the ever-changing world.
• Sustain a genial and encouraging mindset.

Members:

• Make service excellence a priority at every customer interaction.
• A proactive approach towards identifying and addressing member concerns can help in mitigating any potential conflicts within the organization.
• The promotion of a safe and positive environment is crucial to creating a welcoming and enjoyable atmosphere for the members.
• GOLD members take pride in delivering high-quality work, and strive to exceed expectations with every project they undertake
• Anticipating customers' needs and providing personalized recommendations can enhance their experience and increase their satisfaction
• Quick, Personable, Plentiful, New, Sanitized

The daily delivery of GOLD club standards is a challenge that requires teamwork.

• Take pride in your work and approach it with a deep sense of commitment. Make it your goal to achieve a GOLD standard and maintain a grand opening look every day
• All products are available and our promotional plans have been executed
• One of the most important things to focus on is maintaining visible and precise signage
• A clean and well-kept interior and exterior area

Know Your Business:

• Seek out training and development opportunities to enhance your understanding of financial and production performance reporting. This will enable you to provide deeper insights into the data and contribute more effectively to decision-making
• The Importance of Planning for Consistent Execution: Planning for consistent execution is critical to ensure that the company is always on track and can navigate any challenges that come up. It also makes it easier for the organization to anticipate and respond to changing market trends

The incumbent will be responsible for setting targets and goals, tracking progress, and creating reports for senior management

• Guarantee that the club is implementing the accurate signage proposal in every aisle or department, abiding by the sign demonstration that illustrates our signage proposal thoroughly. It's vital to make sure that all absent signs are accomplished before the club commences operations.
• Assures that pricing adjustments are precise by producing and publishing a daily price update for the club, comprising of fresh produce and apparel, before commencement of business hours.
• Create a roster of the most in-demand products, including Burris loads and 800/820/840, and have them printed out each day for the night crew to view.
• Print pallet tags for upcoming shipments on 800/820/840 pallets. Place them in the proper area within the receiving office, allowing the overnight receiver/night manager to take over.
• Undertake the electronics report on a daily basis and make certain that any pull cards absent from their display at the sales floor are replaced.
• Efficiently handling stock demo carts and associated responsibilities utilizing MyWork.
• Keep the demo carts in top condition by regularly checking that they are well-stocked and reset, as well as ensuring that all tasks are completed and logged.
• Activation of the out-of-code program and the roster for discharging items weekly (San Francisco).
• Regular inspection of SF codes to guarantee adherence to regulations.
• Adheres to all established club guidelines and rules.
• Executes miscellaneous tasks as directed, including functioning in diverse sectors as deemed necessary.
• A necessary function of this role is ensuring consistent and predictable attendance.

Qualifications:

• Aptitude in simple math highly desirable.
• Having some work history as a cashier or salesperson is advantageous.

Environmental Job Conditions:

• A considerable amount of time is used traversing on robust terrain. This typically involves bending, climbing, scrabbling, pulling, stretching, bowing, as well as ascending ladders or step stools.
• The job requires significant exertion to lift objects not exceeding 30 pounds. However, there could be occasions when personnel are required to transport bulkier or more difficult items weighing more than 30 pounds, in which case they will be provided needed assistance. Operational mastery of a pallet jack is mandatory.
• The human body can undergo temperature fluctuation, brought about by the influence of indoor and outdoor temperatures while infrequently experiencing extreme cold temperatures in freezers and coolers.
• Continuous interaction with hazardous compounds.

As mandated by the Pay Transparency regulations, we furnish an honest assessment of what compensation this position provides. BJs Wholesale Club employs a fair approach to determine salary ranges, taking into account several non-discriminatory factors. The salary offered to the successful candidate will be based on several factors like their location, education, experience, and qualifications. This position has a pay range of $16.50 to $19.80.

Everyone has a place at BJs Wholesale Club. Our team members are encouraged to learn, grow and discover their purpose within the company.